wwin Privacy Policy

This Privacy Policy ("Policy") governs the relationship between the entity operating the wwin platform ("we", "us") and users of our website, mobile application, and related services ("you", "user"). By opening an account on wwin or using our services, you are considered to have accepted the terms described in this Policy.

We place the highest importance on protecting your personal information. This Policy is an integral part of our Terms and Conditions and both documents should be read together. If any part of this Policy is unclear to you, please contact our support team.

We collect the following types of information to register accounts and provide services on wwin:

1.1 Information Provided Directly

• Full name and date of birth (for identity verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Login details: username and encrypted password
• Address and current residence information

1.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Time spent on the site, pages visited, and click data
• Information from cookies and similar tracking technologies
• Transaction history and betting patterns

1.3 Information Received from Third Parties

In some cases we may receive information about you through identity verification agencies or payment service providers. This information is used solely to secure your account and prevent fraud.

wwin uses your personal information for the following specific purposes:

• Account management: completing registration, verifying logins, and maintaining account security.
• Identity verification (KYC): confirming customer identity in accordance with applicable law.
• Financial transactions: processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer.
• Customer support: resolving your issues via live chat and email.
• Fraud prevention: detecting and preventing suspicious activity.
• Service improvement: analysing user experience to further improve the platform.
• Marketing communications: sending relevant offers and updates with your consent.
• Responsible gaming: supporting players in difficulty and managing voluntary limits.

We will never use your information beyond these purposes. wwin always follows responsible gaming guidelines and places the protection of users above business interests.

To keep your personal information secure, wwin has put in place the following technical and organisational measures:

3.1 Technical Security

• SSL encryption: all data between your browser and our servers is encrypted using the SSL protocol.
• Data encryption: sensitive information — especially passwords and financial data — is stored on servers using AES-256 encryption.
• Two-factor verification (OTP): an additional verification step applies to account logins and large transactions.
• Firewall and security monitoring: our infrastructure is monitored around the clock.

3.2 Retention Period

Your information will be retained for as long as your account is active. After an account is closed, certain information may be retained for a defined period due to legal obligations or dispute resolution requirements.

3.3 Response to a Data Breach

If your information is ever put at risk for any reason, wwin will notify affected users as quickly as possible and take the necessary steps to remedy the situation.

wwin does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the necessary information is shared with service providers handling payment processing (bKash, Nagad, Rocket, and associated banks), identity verification, and technical infrastructure. They are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed to competent authorities in compliance with applicable Bangladeshi law or court orders. No information beyond what is required by the relevant law is disclosed in such cases.

4.3 Fraud Prevention

If suspicious activity related to money laundering or fraud is detected, the relevant authorities may be notified.

4.4 Business Transfer

In the event of a company merger or acquisition, user information may be transferred to the relevant party, but the protections of this Policy will continue to apply.

Cookies and similar technologies are used on the wwin website and app. They are active for the following purposes:

5.1 Essential Cookies

Without these cookies, core site functionality is not possible — such as maintaining your login state, managing secure sessions, and saving language preferences. These cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to understand how users navigate the site. This information is analysed in aggregate, not at the individual level. These cookies can be disabled from your browser settings.

5.3 Cookie Controls

Your browser settings give you the option to accept or reject cookies. However, disabling essential cookies may cause problems with using some important features of the site.

As a wwin user, you have the following rights regarding your own information:

6.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of that information within a defined timeframe.

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. In some cases, corrections can be made directly from the account page.

6.3 Right to Erasure

If you request account closure, your personal information will be deleted, though certain specific records may be retained due to legal obligations.

6.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time from your account settings or by contacting our support team.

6.5 Right to Lodge a Complaint

If you have any concerns about how your information is processed, you may submit a complaint directly to the wwin support team. We aim to respond within 72 hours.

wwin is a 21+ platform. Anyone under the age of 21 is strictly prohibited from opening an account or using the service. Age verification is mandatory at registration, and any account identified as belonging to a minor will be closed immediately.

We do not knowingly collect any information from minors. If we have reason to believe an account holder is under 21, all information associated with that account will be deleted and the account will be suspended.

We may update this Privacy Policy when necessary. Users will be notified of any significant changes via their registered email or on the site's main page before the changes take effect.

Continued use of the service after any changes will be taken as acceptance of the revised Policy. We recommend that you visit this page periodically and read the latest version.

To learn more about wwin, visit our About Us page, which describes the organisation's goals and values.

For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:

For more answers to privacy-related questions, you can also visit our FAQ page.